Terms of Service

Welcome to ClearNoteLab. These Terms of Service ("Terms") govern your access to and use of ClearNoteLab's website, products, and services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using ClearNoteLab, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use the Service.

You must be at least 18 years old to use ClearNoteLab. By using the Service, you represent and warrant that you meet this age requirement.

2. Description of Service

ClearNoteLab is an AI-powered documentation transformation tool that converts unstructured notes into professional, formatted documents. The Service includes:

• AI-powered text transformation and formatting
• Multiple professional document templates
• Document generation and export capabilities
• Cloud-based storage and processing
• Customer support services

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice.

3. Account Registration and Security

Account Creation

To use certain features of ClearNoteLab, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your password and account
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

Account Termination

You may terminate your account at any time through your account settings. We reserve the right to suspend or terminate your account if you violate these Terms.

4. Subscription Plans and Payment

Free Plan

ClearNoteLab offers a free plan with limited features and usage. Free plan limitations include:

• 3 documents per month
• 5,000 character limit per document
• Basic support

Pro Plan

Our Pro plan is available for $12/month and includes:

• Unlimited document generation
• 25,000 character limit per document (50,000 characters for LLM Transcript)
• Priority customer support
• Early access to new features

Payment Terms

By subscribing to a paid plan, you agree to:

• Pay all fees associated with your subscription
• Provide current, complete, and accurate billing information
• Automatic renewal unless cancelled before the renewal date
• All fees are non-refundable except as required by law

Price Changes

We reserve the right to change our pricing with 30 days' notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

Cancellation and Refunds

You may cancel your subscription at any time. Cancellations take effect at the end of the current billing period. We do not provide refunds for partial months or unused services.

5. Acceptable Use Policy

You agree not to use ClearNoteLab to:

Prohibited Activities

• Violate any laws, regulations, or third-party rights
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service's functionality
• Use automated systems to access the Service without permission
• Reverse engineer, decompile, or extract source code
• Resell, redistribute, or commercially exploit the Service
• Generate spam, phishing content, or misleading information
• Impersonate others or provide false information
• Harass, abuse, or harm other users

Prohibited Content

You may not use the Service to create or process content that:

• Is illegal, harmful, or violates rights of others
• Contains hate speech, discrimination, or violence
• Infringes intellectual property rights
• Contains personal information of others without consent
• Is defamatory, obscene, or offensive

Violation of this Acceptable Use Policy may result in immediate account suspension or termination.

6. Intellectual Property Rights

Your Content

You retain all ownership rights to the content you input into ClearNoteLab. By using the Service, you grant us a limited license to:

• Process your content to provide the Service
• Store your content on our servers
• Use your content to improve our AI models (anonymized and aggregated only)

You represent and warrant that you own or have the necessary rights to all content you submit.

Our Intellectual Property

ClearNoteLab, including all software, algorithms, designs, text, graphics, and trademarks, is owned by us and protected by intellectual property laws. You may not:

• Copy, modify, or create derivative works
• Use our trademarks without permission
• Remove copyright or proprietary notices

Generated Documents

Documents generated by ClearNoteLab using your input content are owned by you. However, the underlying technology, templates, and processes remain our intellectual property.

7. Data Privacy and Security

Your privacy matters to us. We collect and use your information in accordance with our Privacy Policy. By using ClearNoteLab, you agree to the data practices described in our Privacy Policy.

We take security seriously and implement industry-standard measures to protect your data, including encryption, secure authentication, and regular security updates. While we work diligently to safeguard your information, no internet-based service can guarantee complete security. We encourage you to use strong passwords and follow best practices to help keep your account secure.

8. Third-Party Services

ClearNoteLab may integrate with or use third-party services, including:

• AI and machine learning providers
• Payment processors
• Analytics services
• Cloud hosting providers

Your use of third-party services is subject to their respective terms and policies. We are not responsible for third-party services or their practices.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability or fitness for a particular purpose
• Warranties of accuracy, reliability, or completeness
• Warranties of uninterrupted or error-free service
• Warranties regarding the quality of AI-generated content

You acknowledge that AI-generated content may contain errors, inaccuracies, or require human review. We do not warrant that generated documents will meet your requirements or expectations.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLEARNOTELAB SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Service interruptions or data loss
• Errors or inaccuracies in AI-generated content
• Actions of third parties or third-party services

Our total liability for any claims arising from or related to the Service shall not exceed the amount you paid to us in the 12 months preceding the claim, or $100, whichever is greater.

11. Indemnification

You agree to indemnify, defend, and hold harmless ClearNoteLab, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of others
• Content you submit to the Service

12. Dispute Resolution

Informal Resolution

Before filing a formal claim, you agree to contact us at legal@clearnotelab.com to attempt to resolve the dispute informally.

Arbitration Agreement

Any disputes arising from these Terms or the Service shall be resolved through binding arbitration rather than in court, except that you may assert claims in small claims court if your claims qualify.

Class Action Waiver

You agree to resolve disputes with us on an individual basis and waive your right to participate in class actions or class arbitrations.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which ClearNoteLab operates, without regard to conflict of law principles.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on this page
• Updating the "Last Updated" date
• Sending an email notification for significant changes

Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms.

15. Termination

We may suspend or terminate your access to the Service immediately, without notice, for:

• Violation of these Terms
• Fraudulent or illegal activity
• Non-payment of fees
• Extended periods of inactivity
• Any reason at our sole discretion

Upon termination, your right to use the Service ceases immediately. Provisions that should survive termination will remain in effect.

16. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and ClearNoteLab.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

Assignment

You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms at any time without notice.

17. Contact Information

If you have questions about these Terms, please contact us:

Email: legal@clearnotelab.com
Support: support@clearnotelab.com

By using ClearNoteLab, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.