Privacy Policy

At ClearNoteLab, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide when using ClearNoteLab:

• Account Information: Email address, name, and password when you create an account
• Content Data: The notes, documents, and text content you input into our service
• Payment Information: Billing details and payment card information processed securely through our payment processor
• Communication Data: Information you provide when contacting our support team

Automatically Collected Information

When you access ClearNoteLab, we automatically collect certain information:

• Usage Data: Information about how you use our service, features accessed, and time spent
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Server logs, error reports, and performance metrics
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve ClearNoteLab's functionality
• AI Processing: To transform your notes into professional documentation using AI technology
• Account Management: To manage your account, authentication, and subscription
• Customer Support: To respond to your inquiries and provide technical assistance
• Payment Processing: To process transactions and prevent fraud
• Service Improvement: To analyze usage patterns and improve our features
• Communication: To send service updates, security alerts, and marketing messages (with your consent)
• Legal Compliance: To comply with legal obligations and protect our rights

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers

We share information with trusted third-party service providers who assist us in operating our service:

• AI Processing: Third-party AI services that help transform your notes
• Payment Processors: Secure payment processing services
• Cloud Hosting: Infrastructure providers that host our service
• Analytics Tools: Services that help us understand usage patterns

Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal requests from government authorities
• Court orders or subpoenas
• Protection of our rights, privacy, safety, or property
• Investigation of potential violations of our Terms of Service

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted in transit using SSL/TLS and at rest
• Access Controls: Strict access limitations to personal information
• Regular Audits: Security assessments and vulnerability testing
• Secure Infrastructure: Use of secure cloud hosting providers

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

Access and Portability

You can request a copy of your personal information in a portable format.

Correction

You can update or correct your account information at any time through your account settings.

Deletion

You can request deletion of your personal information, subject to certain legal exceptions.

Objection and Restriction

You can object to or restrict certain processing of your information.

Withdrawal of Consent

Where we rely on consent, you can withdraw it at any time.

To exercise these rights, contact us at privacy@clearnotelab.com

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our service
• Improve service performance
• Provide security features

You can control cookies through your browser settings. Note that disabling cookies may affect service functionality.

8. Third-Party Links

ClearNoteLab may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

ClearNoteLab is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending an email notification for significant changes

Your continued use of ClearNoteLab after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: privacy@clearnotelab.com
Contact Form: clearnotelab.com/contact

We will respond to all requests within 30 days.